Support

Telephone Assistance

As and when required by nature of problem

On-site response

As and when required by nature of problem

Response Time
Subscriber Defined Priority Critical/Emergency (Phone/On-Site) High Priority Call (Phone/On-Site) Non-Critical/General (Phone/On-Site)



Within 45 mins
Within 1 hour
Within 4 hours

Resolution Time

Within 30 mins to 2 hours depending upon the nature of problem